Norshea Damore Boutique Refund Policy
This Refund Policy explains when and how refunds are issued by Norshea Damore Boutique. Eligibility to return merchandise is governed separately by our Return, Exchange & Refund Policy.
By completing a purchase with Norshea Damore Boutique, customers acknowledge that refunds are subject to the terms below.
Refunds for Returned Merchandise
A refund for returned merchandise will be considered only after the return has been authorized, received, and approved in accordance with our Return, Exchange & Refund Policy.
Receiving a returned package does not automatically guarantee a refund.
If the return is approved, Norshea Damore Boutique will issue the eligible refund amount to the original payment method or, when applicable and selected or agreed upon, as store credit.
Refund Amount
Approved refunds apply only to the amount eligible for reimbursement.
Unless otherwise required by applicable law, the following charges are non-refundable:
- Original shipping charges
- Delivery fees
- Return shipping costs
- Shipping insurance or protection fees, when applicable
- Other non-refundable service or processing charges disclosed at checkout
Any promotional discounts, coupons, rewards, or other reductions applied to the original purchase will be reflected when calculating the refund. Customers will not be refunded more than the amount actually paid for the eligible merchandise.
Refund Processing Time
Once a refund has been approved, please allow approximately 2–3 business days for Norshea Damore Boutique to process it.
After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account. These additional processing times are determined by the financial institution and are outside the control of Norshea Damore Boutique.
Original Payment Method
Unless store credit has been approved or selected, refunds will generally be issued to the original payment method used to complete the purchase.
For security and fraud-prevention purposes, we generally cannot redirect a refund to a different credit card, debit card, bank account, or unrelated payment method.
If the original payment method is no longer active, the customer's financial institution may still be able to route the refund appropriately. Customers should contact their bank or payment provider for assistance.
Store Credit
When store credit is offered and accepted in place of a monetary refund, the credit will be issued according to the terms communicated at the time of approval.
Once store credit has been issued and accepted as the resolution of a refund request, it generally cannot later be converted into cash or refunded to another payment method, except where required by law.
Partial Refunds
In certain circumstances, an approved refund may be less than the original order total.
This may occur when:
- Only part of a multi-item order qualifies for a refund
- Non-refundable shipping or other charges were included in the original transaction
- A promotional discount affected the amount actually paid for the refunded merchandise
- Only a portion of the merchandise associated with the refund request was approved
The refund amount will not exceed the amount originally paid for the merchandise being refunded.
Order Cancellations
Submitting a cancellation request does not guarantee that an order can be canceled.
Orders may begin processing shortly after they are placed. If an order has already entered fulfillment or has been shipped, we may be unable to cancel it.
If Norshea Damore Boutique successfully cancels an order before shipment, any eligible payment collected for the canceled merchandise will be refunded to the original payment method.
If an order cannot be canceled because it has already been processed or shipped, the customer must follow our applicable return procedures after receiving the merchandise.
Out-of-Stock or Unavailable Merchandise
If Norshea Damore Boutique is unable to fulfill an item because it becomes unavailable after an order has been placed, the customer may be offered an appropriate replacement, store credit, or a refund for the unavailable merchandise.
If a refund is issued, it will be limited to the amount paid for the affected item and any other amount that Norshea Damore Boutique determines is refundable in connection with that cancellation.
Incorrect Shipping Address Provided by Customer
Customers are responsible for verifying that their shipping information is complete and accurate before submitting an order.
Norshea Damore Boutique is not responsible for providing a refund when an order is shipped according to the address supplied by the customer but cannot be successfully delivered, is misdelivered, is returned to sender, or is delivered to an unintended location because the customer provided an incorrect, incomplete, outdated, or otherwise inaccurate shipping address.
If carrier tracking confirms delivery to the address provided by the customer at checkout, the order will generally be considered fulfilled for purposes of this policy.
If a package is returned to sender because of a customer-provided address error, the customer may be responsible for additional shipping charges if reshipment is available.
This provision does not apply when the shipping-address error was caused by Norshea Damore Boutique after the customer supplied the correct information.
Orders Not Received
If an order has not been received within 30 days of its shipment date, please contact norsheadamore@gmail.com so that we can review the tracking and delivery information.
A refund is not automatically issued solely because 30 days have passed. The shipment may first be investigated using available carrier and tracking information.
If the investigation confirms that an eligible shipment was lost or otherwise not successfully delivered for reasons unrelated to incorrect customer-provided shipping information, Norshea Damore Boutique will determine the appropriate resolution, which may include a replacement or refund.
Packages Marked Delivered
If tracking information from the shipping carrier shows that an order was successfully delivered to the shipping address provided at checkout, the order will generally be considered delivered.
Customers who cannot locate a package marked delivered should first check the delivery location, household members, neighbors when appropriate, building management or mailroom, and the shipping carrier.
A carrier's confirmed delivery status does not automatically qualify an order for a refund. We may review available tracking and delivery information before determining whether additional assistance is appropriate.
Lost or Stolen Packages After Confirmed Delivery
Norshea Damore Boutique is not responsible for packages that are lost or stolen after confirmed delivery to the shipping address provided with the order, except where otherwise required by applicable law.
Customers experiencing theft after confirmed delivery may wish to contact the carrier or appropriate local authorities when necessary.
Duplicate or Incorrect Charges
If you believe you were charged more than once for the same transaction or that the amount charged differs from your order confirmation, please contact us promptly at norsheadamore@gmail.com.
We will review our transaction records and, if an incorrect or duplicate charge caused by Norshea Damore Boutique is confirmed, issue the appropriate correction or refund.
Refunds for Promotional Purchases
When a refund involves an order purchased using a discount code, promotion, bundle offer, or other price reduction, the refund will be based on the actual amount paid for the eligible merchandise rather than its regular retail price.
Refunding part of a promotional or bundled purchase may affect the value of the promotion. Where applicable, the refund may be recalculated based on the terms of the original offer.
Chargebacks and Payment Disputes
We encourage customers to contact Norshea Damore Boutique first if there is a problem with an order or refund so that we have an opportunity to review and resolve the issue.
If a customer initiates a chargeback or payment dispute with their bank, credit card company, or payment provider, the matter may be handled through that institution's dispute process.
Norshea Damore Boutique reserves the right to provide relevant transaction, order, communication, tracking, delivery, and refund records to the payment processor or financial institution when responding to a payment dispute.
We will not knowingly issue a duplicate refund for an amount that has already been refunded, reversed, credited, or otherwise recovered through a payment dispute.
Refund Errors
If you believe the amount of an approved refund is incorrect, contact us promptly with your order number and refund information.
If Norshea Damore Boutique confirms that an error occurred, we will take appropriate steps to correct the refund.
Policy Abuse or Fraud
Refund requests involving suspected fraud, identity theft, payment abuse, falsified information, duplicate reimbursement attempts, or other irregular activity may be subject to additional review.
Norshea Damore Boutique reserves the right to protect itself against fraudulent or abusive refund activity and to provide relevant records to payment processors, financial institutions, carriers, or other appropriate parties when reasonably necessary and permitted by law.
Nothing in this policy limits any rights or remedies available to a customer under applicable law.
Questions About a Refund
For questions specifically regarding the status or amount of a refund, please contact:
Norshea Damore Boutique
Customer Support: norsheadamore@gmail.com
Please include your order number and relevant transaction information so we can locate your purchase and assist you.
For questions about return eligibility, return deadlines, exchanges, Final Sale merchandise, or how to send merchandise back, please refer to our separate Return, Exchange & Refund Policy.